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eGain Corporation provides cloud and on-site customer interaction software for sales and service. The company offers eGain 10 Suite of applications, which help businesses to acquire, engage, and serve customers through multiple interaction channels; and eGain 10 for Cisco Unified CCX, which provides a pre-integrated, multichannel interaction solution for use with Cisco Unified Contact Center Express. It also provides Web customer interaction applications, such as eGain Offers that help businesses engage visitors on the company Website and Facebook fan pages; eGain Chatbot to offer text and speech chat interactions with one or more virtual assistants; eGain Cobrowse, which enables phone and chat reps; eGain Chat that enables Website visitors to conduct text and video chats with agents; eGain ClickToCall to request a callback while browsing for Website visitors; and eGain SelfService solution. In addition, the company offers social customer interaction applications comprising eGain Social, a social customer service knowledge harvesting and social publishing, and reputation management application; and eGain Community, which enables the creation and management of online communities. Further, it offers contact center applications, including eGain Mail for processing inbound customer emails and providing mission-critical email customer response; eGain CallTrack, a phone call logging system; eGain KnowledgeAgent that empowers contact center agents with knowledge management; eGain Notify for managing and delivering automatic reminders, alerts, and updates; and eGain SME, an enterprise collaboration tool. Additionally, the company provides consulting, implementation, and training services, as well as maintenance and support services. The company was formerly known as eGain Communications Corporation and changed its name to eGain Corporation in November 2012. eGain Corporation was founded in 1997 and is headquartered in Sunnyvale, California.